01
Staying in Control
There are practical steps customers can take to manage their wagering:
• Set a budget before you start wagering
• Only wager money you can afford to lose
• Do not chase losses
• Keep track of the time and money you spend
• Take regular breaks
• Avoid wagering when affected by alcohol or drugs
0 1
02
Responsible Gambling Tools
Betjoey.co provides tools to help customers manage how much time and money they spend wagering.
01 Deposit Limits
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases may be subject to a cooling-off period.
Manage Deposit Limits →
02 Taking a Break
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
03 Reality Checks
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
04 Loss & Spend Limits
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases may involve a cooling-off period.
05 Self-Exclusion
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account and carries additional protections.
03
Self-Exclusion and BetStop
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account to circumvent an active exclusion.
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian online and phone wagering providers.
BetStop - 1800 238 786
Visit BetStop →Closing Your Account
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account due to gambling concerns should consider using self-exclusion tools.
04
Recognising Gambling Harm
Gambling can become harmful when it begins to affect finances, relationships, work or wellbeing. Warning signs include:
• Spending more money or time wagering than intended
• Chasing losses
• Borrowing money to gamble
• Using money needed for essential expenses
• Hiding gambling activity from others
• Feeling anxious, guilty or distressed about gambling
• Gambling affecting work, study or relationships
Check Your Gambling
Consider these questions honestly:
01 Do you wager more than you can comfortably afford to lose?
02 Do you try to recover money you have already lost?
03 Have you borrowed money or sold possessions to fund gambling?
04 Has someone close to you expressed concern about your gambling?
05 Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
05
Keeping Track of Your Gambling
Customers are encouraged to review their wagering activity regularly. Account history provides information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit changed financial circumstances.
06
Age and Payment Restrictions
18+
Age Restrictions
Betjoey.co wagering services are available only to persons aged 18 years or older. People under 18 cannot open an account or place wagers. Age and identity verification is mandatory during registration.
PAYMENT
Payment Restrictions
Betjoey.co does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account.
DEBIT CARDS ONLY
Credit cards are not accepted for betting in Australia.
07
Getting Help
Free and confidential support is available for anyone concerned about their own gambling or someone else's.
1800 238 786
National Debt Helpline
1800 007 007
Support for Family & Friends
Gambling harm can affect family members and friends. Support services are available for anyone affected by someone else's gambling, including guidance on managing its impact.
Language & Multicultural Support
People requiring language assistance can contact the Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to a gambling support service.
08
Our Responsibilities
01 Customer Interaction
Betjoey.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this may include providing responsible gambling information, explaining available tools, or directing customers to support services.
02 Responsible Advertising
Betjoey.co conducts advertising in accordance with applicable Australian requirements. Promotional material should not target minors, vulnerable people, or present gambling as a guaranteed way to make money.
03 Staff Training
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
09
Regulation and Complaints
Operator: Gregory John Engellener
Brand: Betjoey.co
7 Hill Mews, Eltham, Victoria 3095
ABN: 31 608 137 440
License: VIC-BM-2024-1285
Jurisdiction: Victoria
Regulator: Victorian Gambling and Casino Control Commission.
Complaints & Support
Customers with concerns about responsible gambling controls, account restrictions or wagering limits can contact Betjoey.co.
Contact Us →